At a glance
A plain-language summary. The full text below is what applies.
- A separate data store for each brokerage, with roles you control.
- Every staff sign-in uses two factors, and every action is logged.
- An independent security test before you go live, and daily backups we prove by restoring.
- If something goes wrong, we tell you fast and follow up in writing. If you leave, your data leaves with you.
Contents (9 sections)
01Who these commitments are for
These commitments apply to every licensed firm that runs LSNEP under a client agreement with Lacspace. They sit alongside our Data Processing Agreement; a signed agreement may add to them.
02Data separation and access
- Each brokerage's data lives in its own separate data store.
- Access is role-based. Default roles are set per brokerage and can be adjusted to how the firm works, for example limiting a branch to its own clients.
- Every staff sign-in uses two factors. Clients can turn on two-factor sign-in in the app, and brokers can require it.
- Every action that changes a record is written to an audit log the broker can read and export.
03Protection and recovery
- Traffic is encrypted in transit with modern TLS.
- Backups are taken daily and tested by restoring them, not just by checking they exist.
- Services are monitored continuously, and our team is alerted when something stops responding.
04Before go-live
Important
Before any brokerage goes live, the platform is tested by an independent security reviewer, and findings are fixed first.
05Independence from your trading system
LSNEP runs beside the broker's trading system (TMS). If our platform has a problem, clients can still trade through the existing trading system.
06Incidents
If something goes wrong, we tell you quickly, keep you updated until it is resolved, and send a written account of what happened and what we changed.
07Rollout
- Discovery takes two to three weeks, followed by Phase 1 in about six to eight weeks, depending on scope agreed in writing.
- Every brokerage gets a named rollout contact.
- Modules that need approval from NEPSE or another authority go live only once that approval and any vendor criteria are in place.
08Exit
Important
Client data stays under the broker's control when it leaves: a full export first, then deletion on request.
09Contact
Security questions: compliance@lacspace.com. Bring your IT head to a demo and we walk through data separation, access roles, backups and incident handling in detail: lsnep.com/contact.
Document control
Security and Service Commitments · v1.0 · effective 2 November 2026 · ref. LSNEP-LEGAL-SECURITY-COMMITMENTS-V1.0
Published by Lacspace Corporation Private Limited, Reg. No. 377566/82/83, PAN 622468837. The version on this page is the current, authoritative text.
Read next
Other documents: Terms of Use · Data Processing Agreement · Privacy Policy · Cookie and Storage Notice · Market Data and Investment Disclaimer · Legal and Compliance FAQ